Help
Welcome to the *Appelle Fashion Help Centre*! We're here to make your shopping experience seamless and enjoyable. Find answers to common queries, or reach out to our support team for personalized assistance.
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## *1. Placing an Order*
*Q: How can I place an order?*
A: Browse our website, select the items you love, add them to your cart, and proceed to checkout. Fill in your shipping and payment details, and you're all set!
*Q: Can I place an order without creating an account?*
A: Yes, you can check out as a guest, but creating an account allows you to track your orders and enjoy exclusive offers.
*Q: Can I modify or cancel my order?*
A: Orders can be modified or canceled within *24 hours* of placement. Contact us at *info@appellefashion.com* with your order number.
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## *2. Shipping & Delivery*
*Q: Do you offer worldwide shipping?*
A: Yes, we deliver worldwide. Shipping charges and delivery times vary by location and are calculated at checkout.
*Q: How long does delivery take?*
A: Delivery typically takes *2-4 business days* after order processing. Custom or DIY orders may take longer.
*Q: How can I track my order?*
A: Once your order is shipped, you will receive a tracking link via email or SMS.
*Q: My order is delayed. What should I do?*
A: If your order is delayed, please contact our support team at *contact@appellefashion.com*, and we’ll assist you.
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## *3. Returns & Refunds*
*Q: What is your return policy?*
A: Returns are accepted within *7-14 days* of delivery for unused, unworn items in their original packaging. Customized or sale items are non-returnable.
*Q: How do I initiate a return?*
A: Submit a return request via email at *contact@appellefashion.com* or through your account on our website.
*Q: When will I receive my refund?*
A: Refunds are processed within *5-7 business days* after we receive and inspect the returned item.
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## *4. Custom Orders*
*Q: Can I customize my outfit?*
A: Yes, we offer custom tailoring and design modifications. Visit our *Custom Orders Page* or email us at *custom@appellefashion.com* for details.
*Q: How long does a custom order take?*
A: Custom orders typically take *2-4 weeks*, depending on the complexity of the design.
*Q: Can I return a custom order?*
A: Custom orders are non-returnable and non-refundable, as they are made specifically to your requirements.
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## *5. Payments*
*Q: What payment methods do you accept?*
A: We accept Visa, MasterCard, PayPal, and other secure payment methods listed at checkout.
*Q: Is my payment information secure?*
A: Yes, we use SSL encryption to ensure all transactions are secure. Your payment details are not stored on our servers.
*Q: Are there additional taxes or duties?*
A: For international orders, customs duties and taxes may apply, which are the responsibility of the customer.
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## *6. Product Information*
*Q: Do the product colors match the photos on your website?*
A: We strive for accuracy, but slight color variations may occur due to photographic lighting or screen settings.
*Q: What sizes do you offer?*
A: We offer a wide range of sizes. Refer to the size chart on each product page for exact measurements.
*Q: How do I care for my garments?*
A: Most garments require *dry cleaning* to preserve their quality. Care instructions are provided on each product page.
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## *7. Promotions & Discounts*
*Q: How can I stay updated on sales and promotions?*
A: Subscribe to our newsletter and follow us on social media for the latest updates.
*Q: Can I use multiple discount codes?*
A: Only one discount code can be applied per order unless stated otherwise.
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## *8. Contact Us*
If you didn’t find the answer you were looking for, our support team is here to help.
- *Email:* info@appellefashion.com
- *Live Chat:* Available on our website.
*Office Hours:*
Monday - Friday: 9 AM - 6 PM (Your Local Time Zone)
We look forward to assisting you and ensuring you have a wonderful shopping experience with *Appelle Fashion*!